Second-hand and refurbished are often confused, but there are important differences:

Second-hand: These are devices that come directly from a previous owner, often via sales platforms. They are usually not checked or repaired. What you see is what you get, without warranty. The price is often low, but you run the risk of hidden defects.

Refurbished: Refurbished devices undergo extensive quality control where components such as the battery, screen, or hard drive are replaced if necessary. The big advantage? You always get a 1-year warranty, sometimes extendable to 2 years, which provides assurance about the quality and functionality. Although slightly more expensive, refurbished devices are more reliable and sustainable.

Want to know more? Read our blog about the difference between refurbished and second-hand.

If you buy atwww.backinuse.be, you do more than your bit to make it better​ society. Not only are there less precious and rapidly disappearing​​raw materials from our planet. We also ensure that your​purchase is converted into nature. For this we plant together with Natuurpunt and​Natagora trees to help our nature.

Buying refurbished is certainly reliable with us. All devices are up to date and have undergone a thorough inspection, hard reset, cosmetic upgrade and detailed testing with us before being sold. In addition, we provide a 12-month warranty on all devices.

Through our parent company and pioneer in the circular economy, Out of Use, we give new life to discarded or unused IT materials from companies, schools, and other organizations. We do this by recycling valuable raw materials or by refurbishing and reusing materials.

To keep our assortment up-to-date, we supplement our own processed products with materials from reliable colleague refurbishers.

We offer our products in 4 quality classes: New, A+, A, and Visible signs of use.

New, unused devices

These devices are new and often still unopened in the original box. So you have all the luxury of a completely new device with a warranty, but you pay a lower price than elsewhere. 

A+ Condition: Hardly distinguishable from new

Our A+ is hardly distinguishable from new and is in excellent condition, virtually free from signs of use. Moreover, we guarantee the same performance as a brand new product.

A Condition: Top condition with slight signs of use

Our 'A Condition' equipment shows only slight signs of use, but is still of excellent quality. A possible small aesthetic imperfection does not affect performance.

Second chances: visible signs of use

Certain devices with some visible damage are still functional enough to be destroyed, so we would like to give these devices a second life. If you don't mind a dent in the casing or a small spot on the screen, and you want to enjoy an extra low price, then our second chances might be just right for you.

We installeren steeds het besturingssysteem Windows 11 Pro (Windows 10 Pro voor bepaalde desktops) op het toestel. Bijkomende software zoals Microsoft Office dien je achteraf zelf aan te kopen.

Niet alle laptops worden geleverd met het originele toetsenbord. Sommige toetsenborden worden tijdens het refurbishmentproces vervangen of bestickerd. Omdat de voorraad snel en veel varieert, kunnen we niet altijd meegeven of het om een origineel klavier gaat of niet. Bij twijfel mag je deze informatie altijd opvragen bij onze klantendienst via info@backinuse.be.

You have a 12-month warranty on all our devices that we sell, from the moment the package is delivered to you. Moreover, you can easily extend your warranty by 12 months, subject to a surcharge that is stated on our webshop.

Onze garantie dekt alle hardware-defecten. Hierin zit ook een garantie op ongewone kwaliteitsafname van de batterij.

Als er binnen 12 maanden na aankoop een defect of probleem is dat niet wordt veroorzaakt door verkeerd gebruik van externe factoren (zoals val- of waterschade), zullen wij als verkoper de verantwoordelijkheid nemen voor de reparatie of vervanging van het toestel.

We zijn momenteel enkel actief als webshop en kunnen enkel online bestellingen verwerken. Alle bestellingen worden vanuit ons magazijn naar jou thuis verstuurd.

We beschikken niet over een fysieke winkel. Ter plekke langskomen is dus niet mogelijk.

Once you have made your selection and you confirm your order, you can choose from various secure payment methods. We guarantee extensive protection of your payment and your personal data in accordance with the GDPR legislation.

We accept ecocheques from Monizze and Edenred as a payment method. To take advantage of this, complete the following steps

• Complete your order and click on the shopping cart
• If desired, enter instructions or a VAT number and click Checkout
• Enter your contact details and address and choose MultiSafepay under Payment
• Click Pay Now
• You will see a menu with options for eco vouchers at the top, choose the eco voucher from your distribution company
• Follow the instructions and complete your payment

Not enough balance on your ecocheques card? Then you can also choose to complete the payment partly with eco checks and partly with another payment method. Follow the same steps for this. After the ecocheques transaction, you also indicate your payment card in the menu and complete the payment.

Zolang je bestelling nog niet verwerkt is door onze medewerkers op de verzendafdeling, is het mogelijk om wijzigingen of annuleringen door te geven. Neem hiervoor contact op met de klantendienst via info@backinuse.be, +32 (0)11 85 13 78 of via Whatsapp.

Zodra je een mail hebt ontvangen met je track & trace code, wil dat zeggen dat je bestelling ingepakt en aangemeld is bij de postdienst. Vanaf dit moment is het niet meer mogelijk om een wijziging of annulering door te geven.

If you are a school, company or NGO, you can register on the webshop of www.backinuse.com on the appropriate tile “GO BIG”. We will then contact you as soon as possible.

All orders over 100 euro are free. If your purchase is less than 100 euros a shipping cost of 12 euro will be charged.

Alle bestellingen vanaf 100 euro zijn gratis. Is je aankoop minder dan 100 euro, dan wordt een verzendkost van 12 euro aangerekend.

We will deliver your package within 5 working days after the order has reached us and you have received a confirmation email.

We only work with official suppliers, where the strictest standards are applied.

We leveren op dit moment in België, Nederland, Duitsland, Frankrijk en Luxemburg.

Is there a defect in your device and would you like to invoke your warranty rights? Then you can always return your device free of charge. To do this, you complete the online return form or request a return via info@backinuse.be . We will then send you a return label. If possible, please also send some photos or videos of the defect. This way we can immediately assess whether or not we can help you remotely.

Is er een defect aan je toestel en wil je een beroep doen op je garantierecht? Dan kan je je toestel steeds kosteloos retourneren. Je vult hiervoor het online retourformulier in of vraagt een retour aan via info@backinuse.be. Je krijgt dan van ons een retourlabel en verdere instructies opgestuurd. Stuur indien mogelijk ook enkele foto's of video's van het defect. Zo kunnen we meteen inschatten of we je al dan niet ook vanop afstand al kunnen verder helpen.

If your device is defective and the warranty period has expired, our repair service can still try to repair your device. Fill in the online contact form on our webshop and we will contact you. If you decide to have your device repaired by us, our technicians will get to work for you. They will estimate the damage and inform you of the repair price. This way you can still decide whether you want the repair to continue or whether you prefer to buy another device www.backinuse.be.